Dwi Putra, F. M. ., & Suprih Ulama, B. S. . (2025). Public Satisfaction Analysis of Surabaya City Using Importance Performance Analysis and Customer Satisfaction Index. Jurnal Nasional Aplikasi Mekatronika, Otomasi Dan Robot Industri (AMORI), 3(2), 106–113. https://doi.org/10.12962/j27213560.v3i2.7003