DWI PUTRA, Fahmi Maulutfi; SUPRIH ULAMA, Brodjol Sutijo. Public Satisfaction Analysis of Surabaya City Using Importance Performance Analysis and Customer Satisfaction Index. Jurnal Nasional Aplikasi Mekatronika, Otomasi dan Robot Industri (AMORI), [S. l.], v. 3, n. 2, p. 106–113, 2025. Disponível em: https://journal.its.ac.id/index.php/amori/article/view/7003. Acesso em: 21 feb. 2026.