1.
Dwi Putra FM, Suprih Ulama BS. Public Satisfaction Analysis of Surabaya City Using Importance Performance Analysis and Customer Satisfaction Index. AMORI [Internet]. 17 Juli 2025 [dikutip 2 Mei 2026];3(2):106-13. Tersedia pada: https://journal.its.ac.id/index.php/amori/article/view/7003