SIANTURI, Intan; AINI RAKHMAN, Rizqi; NUGRAHA, Bugi; PURWITASARI, Diyah. Analysis of Cargo Handling Service Quality on Customer Satisfaction in Logistics Companies Using the SERVQUAL Method. International Journal of Marine Engineering Innovation and Research, [S. l.], v. 11, n. 3, p. 909–914, 2026. DOI: 10.12962/j25481479.v11i3. Disponível em: https://journal.its.ac.id/index.php/ijmeir/article/view/10193. Acesso em: 7 sep. 2026.