AZIZAH, Nur; PUSPITO, Harry. Satisfaction and Loyalty of Banking Customers in Indonesia. IPTEK The Journal of Engineering, [S. l.], v. 6, n. 2, p. 63–72, 2025. Disponível em: https://journal.its.ac.id/index.php/joe/article/view/8068. Acesso em: 28 jan. 2026.