Public Satisfaction with Public Services (Study at The Department of Population and Civil Registration, Semarang City)

Abstrak

Public service is the role of the function of the state apparatus as a public
servant, so that the position of the Government Apparatus in public services is
very strategic because it determines the extent to which the government can
provide the best possible service to the community and the extent to which the
state carries out its role properly. The level of community satisfaction with
public services at the Semarang City Population and Civil Registration Service
is already good. This indicates that the community is satisfied with the
performance that has been carried out by the government. In addition, every
element of the Community Satisfaction Index assessment is all in the good
category, although there are three elements that are of little value among
others, namely service time, tariff, and product specifications for service types.
The three types of public services are noted by the government to improve their
performance in the future