Delivery Performance Improvement Using Six Sigma Method: A Case Study at FMC Agricultural Manufacturing

Abstrak

PT. FMC is a manufacturing company to produce pesticides in 3
classifications: herbicides, fungicides and insecticides. The use of
pesticides is very important to maintain the quality of the crop. Delivery is
an important metric because delivery has big influence to customer
satisfaction. The delivery of products may not be late because it will
disrupt the consumer production chain. However, PT. FMC delivery
performance faces a big issue. This research focuses on how companies
are able to identify problems, analyze and solve these problems using the
Six Sigma methodology. This method is used because the Six Sigma
methodology has a cycle of how companies solve a problem that can
disrupt business processes. The research found that problems in the
business process are categorized into 3 causes, namely (1) delays in the
arrival of material both raw material and packaging material; (2) the
customer delays delivery several times; and (3) the Warehouse Leader is
late in inputting data and Post Goods Issue.