IMPLEMENTASI PERATURAN DAERAH TENTANG PELAYANAN PUBLIK DI KOTA SURABAYA

Abstrak

This research aim to know about interpretation and implementation low of Public
Service in Surabaya. Beside that, to aim for complicated researchs about region
law within public service in Surabaya and give in put to decision maker to attitude
law of public service in Surabaya. This research do in Surabaya city and take
many public officials as informant with snowball sampling model. This is
kualitatif research with use diskriptif analysis. Out put of this research show that
interpretation of public officials to law of public serveice in Surabaya city is
diferents because; First, the law of public service is new, so there is not technical
references to interpretation law of public service. Second, every public service
have subject service and character diferences so, interpretation of pubic service
become different. Third, there is not the
same of reference to implementation of low public services. Fourth, there is not
change paradigm of public officials that they should give service not serviced by
public. But, in generally, for many official public that’s mean as commitment type
of government to increase quality of public service espesialy for Surabaya citizen.
Althougt, consciously that implementation law of public service not opptimaly
because many resion: there are not Standart of minimum Services from public
services, quality of human resoursches, and carrying capacity of services not
good.