HARSOYO; SUPARNO. Public Satisfaction with Public Services (Study at The Department of Population and Civil Registration, Semarang City) . Jurnal Sosial Humaniora, [S. l.], v. 14, n. 1, p. 123–137, 2025. Disponível em: https://journal.its.ac.id/index.php/jsh/article/view/2795. Acesso em: 31 jul. 2026.