MUHAMMAD SAIFUL HAKIM; ALDHILLA ISTI NUSWANDARI; NUGROHO PRIYO NEGORO. PERBANDINGAN PROFITABILITAS PASIEN BPJS DAN PASIEN UMUM DI RUMAH SAKIT BRAWIJAYA SURABAYA DENGAN PENDEKATAN CUSTOMER PROFITABILITY ANALYSIS. Jurnal Sosial Humaniora, [S. l.], v. 9, n. 2, p. 197–206, 2025. Disponível em: https://journal.its.ac.id/index.php/jsh/article/view/2880. Acesso em: 5 mei. 2026.