WINDIANI. IMPLEMENTASI PERATURAN DAERAH TENTANG PELAYANAN PUBLIK DI KOTA SURABAYA. Jurnal Sosial Humaniora, [S. l.], v. 3, n. 1, p. 34–46, 2025. Disponível em: https://journal.its.ac.id/index.php/jsh/article/view/2983. Acesso em: 5 mei. 2026.