WINDIANI. IMPLEMENTASI PERATURAN DAERAH TENTANG PELAYANAN PUBLIK DI KOTA SURABAYA. Jurnal Sosial Humaniora, [S. l.], v. 1, n. 2, p. 142–153, 2025. Disponível em: https://journal.its.ac.id/index.php/jsh/article/view/3004. Acesso em: 29 jul. 2026.