FITRIA, Nadya Annisa; YULIATI, Elevita. Analysis of the Effect of Employee Service on Customer Satisfaction and WOM Intention at Casual Dining Restaurants in Jakarta. IPTEK The Journal for Technology and Science, [S. l.], v. 31, n. 1, p. 91–100, 2025. Disponível em: https://journal.its.ac.id/index.php/jts/article/view/4269. Acesso em: 30 jan. 2026.