FITRIA, Nadya Annisa; YULIATI, Elevita. Analysis of the Effect of Employee Service on Customer Satisfaction and WOM Intention at Casual Dining Restaurants in Jakarta. IPTEK The Journal for Technology and Science, [S. l.], v. 31, n. 1, p. 91–100, 2025. DOI: 10.12962/j20882033.v31i1.4269. Disponível em: https://journal.its.ac.id/index.php/jts/article/view/4269. Acesso em: 31 jul. 2026.