Evaluation of The Utilization of Bela Procurement System on The Effectiveness and Efficiency of Goods/Services Procurement

Abstract

This  study  evaluates  the  Bela  Procurement  system's  utilization  and  effectiveness  in  Badung Regency Government. Data collection methods include observation, documentation, and interviews with an inductive qualitative approach. Respondents are personnel from the Badung Regency Goods/Services Procurement Work Unit, Bela Procurement Merchant Admins, and MSMEs in the Bela  Procurement  application.  Data  analysis  uses  the  ITIL  v3  framework.  Results  show  the system's effectiveness and efficiency with a value of 3, despite some external user-side obstacles. Bela Procurement shortened the average order to 5 days, reduced delivery delays to 8%, and increased user satisfaction to 8.3. Prior procurement efficiency ratio increased to 55%. Operational cost savings were 20%. 10 out of 17 features were used, with the rest unused due to not meeting user needs. The system positively contributed to efficiency, completion time, and data accuracy. Obstacles identified include user understanding, technical limitations, and MSME participation. To optimize system utilization, efforts include increasing user training and understanding, MSME participation, and technical updates based on user input