1. Contact via Email

• Email Address: [jpenataanruang@gmail.com]
• Please include the following in your email:
  • A clear description of the issue or concern.
  • Relevant details such as manuscript ID, reviewer feedback, and any supporting evidence (e.g., emails, screenshots).
  • Any specific requests or actions you would like to request.

We will acknowledge your email within 2 working days and provide a timeline for resolution.

2. Contact via WhatsApp

• WhatsApp Number: +6287770808956
• For quicker communication, you may also reach out to us via WhatsApp. Please include:
  • A brief description of the issue.
  • Your manuscript ID and any relevant details.
  • Any supporting documents or evidence.

We will respond as soon as possible and provide further steps to address your concerns.

3. Timeliness

We encourage you to submit complaints or appeals as soon as possible, ideally within 1 day of the decision or issue in question. This ensures a more efficient resolution process.

We take all complaints and appeals seriously and aim to resolve them in a timely and fair manner. Rest assured, all concerns will be handled confidentially, and no retaliation will occur for submitting a complaint or appeal.